🟢 Sending Money from Pana to IBKR (Depositing into IBKR)
To ensure your deposit arrives smoothly and doesn't get lost in IBKR’s general omnibus account, follow these steps:
1. Get your "Direct Deposit" details from IBKR
Do not use generic Wire transfer instructions.
Log in to the IBKR Portal → Transfer & Pay → Deposit Funds.
Select Direct ACH Transfer from your Bank.
IBKR will provide you with a Routing Number and a unique Virtual Account Number (VAN).
Note: Using this VAN prevents the deposit from getting lost or requiring manual matching.
2. Initiate the transfer from Pana
Open the Pana App → Send/Withdraw.
Paste the Routing Number and VAN provided by IBKR.
Important: Ensure the amount you send covers any fees. If IBKR expects one amount but receives another (due to network fees), the deposit may be marked as "pending review."
Simultaneously: Create a "Deposit Notification" in the IBKR portal ("Transfer & Pay" section) to alert them of the incoming funds. Include the exact net amount and currency to ensure fast credit.
⚠️ Is your IBKR deposit missing?
It is common for IBKR not to credit funds automatically for the following reasons:
Net Amount Mismatch: If you sent $1,000 but $997 arrived after fees, IBKR’s system may fail to "match" the transaction.
Missing Notification: If you didn't use a VAN, you must create a Deposit Notification in IBKR for the exact amount that will arrive.
Third-Party Deposit: IBKR may reject funds if the sender's name does not exactly match the IBKR account holder's name.
🆘 What to do if the funds don't arrive
If the status in Pana shows as "Processed" but the funds are not in IBKR:
Request the ACH Trace Number from our support team (or find it on your receipt) via the in-app chat or at support@getpana.app.
Open a ticket in the IBKR Message Center.
Provide the following: Exact net amount, Date, Originating Bank (Lead Bank), and the ACH Trace Number.
⏱️ How long does it take?
ACH (Pana ↔ IBKR): Generally 1 to 3 business days.